TrainTorquix Delivery Policy
At TrainTorquix, we are committed to ensuring your fitness equipment is delivered quickly, safely, and reliably. Below are our detailed delivery guidelines:
Order Processing
- Orders are processed within 24–48 hours (excluding weekends and holidays).
- Once your order is confirmed, you will receive an Order Confirmation Email.
- When your order ships, a Shipping Confirmation Email with a tracking number will be sent.
Shipping Coverage
We currently deliver to:
- United Kingdom
- European Union countries
- United States of America
For other regions, please contact our support team before placing an order.
Shipping Options & Estimated Timeframes
- Standard Delivery:
- UK: 3–5 business days
- Europe: 5–8 business days
- USA: 7–12 business days
- Express Delivery:
- UK: 1–2 business days
- Europe: 3–5 business days
- USA: 3–6 business days
- Free Delivery:
- Available on orders above £80 (UK), €90 (Europe), or $100 (USA).
Delivery Partners
We use reliable global courier services including:
DHL, FedEx, UPS, Royal Mail (UK), and USPS (USA).
The courier will be automatically assigned based on your region and order size.
Order Tracking
- Every order includes real-time tracking.
- You will receive a tracking link via email within 24 hours of dispatch.
- Larger equipment (such as home gyms) may require scheduled delivery — our team will contact you in such cases.
Oversized / Heavy Orders
- Certain heavy items may incur additional delivery charges.
- Customers will be notified before checkout if extra fees apply.
- For bulk orders, we may arrange pallet delivery for safety.
💡 Important Information
- Delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.
- Customers are responsible for providing accurate delivery information. Orders with incorrect addresses may be delayed or returned.
- In case of missed delivery attempts, the courier may leave a card, reschedule, or hold your package at the nearest depot.
