TrainTorquix – Effective date [01-01-2025]

At TrainTorquix, your privacy and data security are our top priority. We are committed to complying with the General Data Protection Regulation (GDPR) for our customers in the UK/EU and the California Consumer Privacy Act (CCPA) for our customers in California, USA. This policy explains your rights and how we protect your personal data.

1. Information We Collect

We may collect the following types of information:

  • Personal details (name, email, shipping/billing address, phone number).
  • Payment information (processed securely via trusted third-party providers).
  • Account information (username, login details if applicable).
  • Usage data (cookies, browsing behavior, preferences).

2. How We Use Your Data

We use your data to:

  • Process and deliver orders.
  • Communicate about products, offers, and updates.
  • Improve our website and customer experience.
  • Comply with legal and financial obligations.

3. GDPR Rights (UK/EU Customers)

As a customer in the UK/EU, you have the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete data.
  • Delete your data (“right to be forgotten”).
  • Restrict or object to certain processing.
  • Data portability (transfer your data to another provider).
  • Withdraw consent at any time.

To exercise your rights, contact us at [privacy@traintorquix.com].

4. CCPA Rights (California Customers)

If you are a California resident, you have the right to:

  • Know what personal data we collect and why.
  • Request deletion of your data (with some legal exceptions).
  • Opt-out of the sale of personal data (TrainTorquix does not sell personal data).
  • Non-discrimination for exercising your privacy rights.

To make a request, email us at [privacy@traintorquix.com].

5. Data Protection & Security

  • We use encryption (SSL), secure servers, and access controls to protect your information.
  • Payment details are never stored on our servers and are processed via secure third-party gateways (e.g., Stripe, PayPal).

6. Data Retention

We keep your personal data only as long as necessary to fulfill our services or comply with legal/financial requirements.

7. Cookies & Tracking

We use cookies to improve your shopping experience. You can manage or disable cookies in your browser settings.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new effective date.

9. Contact Us

For questions or data requests, please contact:
📧 privacy@traintorquix.com
📍 TrainTorquix, [Unit 2, 20 Woodland Ave, Slough SL1 3BU]