Terms & Conditions

1. Introduction

Welcome to TRAINTORQUIX. These Terms & Conditions govern your access to and use of our website, products, services, checkout, order process, and related communications. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms & Conditions, you should not use this website or purchase products from us.

2. Business Information

TRAINTORQUIX is a trading brand operated by ZAID & IBRAHIM LIMITED, a company registered in England and Wales.
Company name: ZAID & IBRAHIM LIMITED
Company registration number: 16337780
Registered office: 77 Cromwell Drive, Slough, Berkshire, SL1 3NF, United Kingdom
Brand: TRAINTORQUIX
Customer service email: info@traintorquix.com
Support email: support@traintorquix.com
Although the company is registered in the United Kingdom, this version of the Terms & Conditions is designed for customers purchasing from the United States and for international online sales.

3. Eligibility to Use the Website

You must be at least 18 years old, or the age of majority in your state or jurisdiction, to place an order on this website. By using the website, you confirm that you are legally able to enter into a binding contract.
If you purchase on behalf of a business, organization, or another person, you confirm that you have authority to act on their behalf.

4. Use of the Website

You agree to use this website only for lawful purposes. You must not:
· Use the website in any way that violates U.S. federal, state, local, or international law.
· Attempt to interfere with the security, operation, or availability of the website.
· Use bots, scrapers, automated tools, or similar systems without our written permission.
· Upload or transmit harmful code, malware, spam, or misleading content.
· Use our products, images, content, logo, or brand name in a misleading or unauthorized way.

5. Products and Product Information

We sell fitness, training, sports, exercise, and related accessories under the TRAINTORQUIX brand and may also sell selected third-party or non-branded products from time to time.
We try to describe our products accurately, including product features, colors, sizes, materials, dimensions, compatibility, and intended use. However, product images are for illustration only and may vary slightly from the actual product due to lighting, screen settings, packaging changes, manufacturing updates, or supplier changes.
Product packaging may vary from the images shown on the website. We reserve the right to update, modify, discontinue, or replace products at any time without prior notice, subject to fulfilling accepted orders or issuing refunds where required.

6. Fitness, Exercise and Safety Disclaimer

TRAINTORQUIX products may include exercise, fitness, strength, mobility, resistance, sports, and physical training equipment. Use of such products involves risk of injury if used incorrectly, excessively, or without proper supervision.
Before using any fitness or exercise product, you should consult a physician, qualified fitness professional, or medical adviser, especially if you have a medical condition, injury, disability, heart condition, high blood pressure, joint pain, pregnancy, or any concern about physical exercise.
You are responsible for using each product safely and in accordance with product instructions, warnings, and common safety practices. Stop using any product immediately if you experience pain, dizziness, shortness of breath, discomfort, or unusual symptoms.
We are not responsible for injury, misuse, unsafe installation, incorrect technique, overtraining, unsupervised use by children, or use of products for purposes other than their intended use.

7. Orders

When you place an order, you are making an offer to purchase the products listed in your order. We may send an automatic order confirmation email, but this does not mean your order has been accepted.
Your order is accepted when we dispatch the product or otherwise confirm acceptance in writing. We reserve the right to refuse, cancel, or limit any order for reasons including product unavailability, payment issues, suspected fraud, incorrect pricing, incorrect product information, shipping restrictions, or violation of these Terms & Conditions.
If we cancel an order after payment has been taken, we will issue a refund for the cancelled item or order using the original payment method where possible.

8. Pricing, Currency and Taxes

Prices may be displayed in U.S. dollars, British pounds, or another currency depending on your location, website settings, payment provider, or marketplace. The final price, shipping cost, and any applicable taxes will be shown at checkout before you submit your order.
Prices do not include customs duties, import charges, brokerage fees, or local taxes unless expressly stated at checkout. For U.S. customers, applicable sales tax may be collected depending on state law, marketplace rules, payment processor settings, or our tax obligations.
We reserve the right to change product prices, promotions, discounts, and shipping charges at any time. If a product is listed at an incorrect price due to error, we may cancel the order and refund any amount paid.

9. Payment

Payment must be made using one of the payment methods shown at checkout. By submitting payment information, you confirm that you are authorized to use that payment method.
Payments may be processed by third-party payment providers. We do not store full card details unless expressly provided through a secure payment processor that supports saved payment methods.
Orders may be delayed or cancelled if payment is declined, reversed, disputed, flagged for fraud review, or otherwise not received.

10. Shipping and Delivery in the United States

Shipping options, estimated delivery times, and shipping costs will be shown at checkout where available. Delivery estimates are not guaranteed unless expressly stated as guaranteed in writing.
For U.S. online orders, we aim to ship within the time stated on the product page or at checkout. If no shipping time is stated, we aim to ship within a reasonable time and generally within 30 days where required by applicable U.S. consumer rules.
If we cannot ship within the stated time frame, we may contact you to request consent to a delay or offer a refund for the unshipped item, where required by applicable law.
Delivery times may be affected by carrier delays, weather, customs checks, supply chain disruption, incorrect addresses, holidays, peak seasons, or events outside our control.

11. International Shipping

We may offer shipping outside the United States depending on product availability, carrier coverage, marketplace rules, and legal restrictions. International delivery times vary by country and shipping method.
International customers are responsible for ensuring that products can lawfully be imported and used in their country. We are not responsible for delays, seizure, refusal, customs inspection, unpaid duties, local import restrictions, or failure to comply with local laws.

12. Customs, Import Duties and Local Charges

For orders shipped across borders, customs duties, import taxes, tariffs, brokerage fees, and local charges may apply. These charges are normally the responsibility of the customer unless clearly stated otherwise at checkout.
If you refuse delivery because of customs duties, taxes, or import charges, we may deduct shipping costs, return shipping costs, customs charges, carrier fees, and handling costs from any refund permitted under our Returns & Refunds Policy.

13. Delivery Address and Failed Delivery

You are responsible for providing a complete and accurate delivery address. We are not responsible for lost, delayed, or undelivered orders caused by incorrect, incomplete, outdated, or inaccessible addresses provided by you.
If an order is returned to us because of failed delivery, refusal, unpaid customs charges, or incorrect address, we may refund the product price after deducting shipping, return shipping, carrier fees, customs charges, and handling costs where permitted by law.

14. Risk of Loss and Title

Risk of loss passes to you when the product is delivered to the shipping address you provided, unless applicable law requires otherwise. Title to the product passes to you when we receive full payment and the product is delivered or handed to the carrier for shipment, depending on the delivery method and applicable law.

15. Returns and Refunds

Please review our separate Returns & Refunds Policy for detailed return instructions, eligibility, time limits, return shipping responsibility, refunds, exchanges, damaged items, and non-returnable items.
Unless a separate policy states otherwise, customers should contact us before returning any product. Returned products should be unused, clean, complete, in saleable condition, and returned with all original parts, accessories, packaging, manuals, and proof of purchase.
Certain products may not be returnable for hygiene, safety, clearance, final sale, personalization, heavy use, missing parts, or damage caused by delivery, unless the item is faulty or the law gives you a non-waivable right to return it.
Refunds will normally be issued to the original payment method after we receive and inspect the returned product. Original shipping charges and return shipping charges may be non-refundable unless the return is caused by our error, a defective item, or applicable law requires otherwise.

16. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible with your order number, a description of the issue, and clear photographs of the product, packaging, shipping label, and any visible damage.
We may offer a replacement, repair, exchange, refund, store credit, or other remedy depending on the circumstances and applicable law. We may require the product to be returned before issuing a refund or replacement.
Products damaged by misuse, incorrect assembly, improper storage, normal wear and tear, accidental damage, unauthorized modification, or failure to follow instructions are not treated as defective.

17. Product Warranty

Unless a product page or written warranty states otherwise, products are supplied with any warranty required by applicable law and with any manufacturer warranty that applies.
Any additional voluntary TRAINTORQUIX warranty, if offered, will be stated on the relevant product page or warranty document. A voluntary warranty does not limit rights that cannot legally be excluded under applicable consumer law.
To make a warranty claim, you may be required to provide proof of purchase, photographs, video evidence, product batch information, and a description of the issue.

18. Product Availability

All products are subject to availability. We may limit quantities, discontinue products, change suppliers, update designs, change packaging, or cancel orders where stock is unavailable or incorrectly listed.
If a product is unavailable after you place an order, we will contact you where appropriate and may offer a replacement, delayed shipment, partial shipment, or refund.

19. Promotions, Discounts and Coupons

Promotions, discount codes, coupons, bundles, and offers are subject to their own terms and may be modified or withdrawn at any time. Unless stated otherwise, offers cannot be combined, applied retrospectively, exchanged for cash, or used after expiry.
We may cancel orders or remove discounts where we believe a promotion has been misused, applied in error, or used contrary to its terms.

20. Reviews, Feedback and User Content

If you submit reviews, photographs, comments, testimonials, or other content to us or through our website, you confirm that the content is accurate, lawful, your own, and does not infringe any third-party rights.
You grant us a non-exclusive, worldwide, royalty-free permission to use, reproduce, display, edit, publish, and share that content for website, marketing, customer service, and business purposes, unless prohibited by law.
We may moderate, remove, or decline content that is false, abusive, offensive, misleading, spam, irrelevant, unlawful, or otherwise inappropriate.

21. Intellectual Property

The TRAINTORQUIX name, logo, brand identity, product images, website content, graphics, text, designs, product descriptions, videos, and other materials are owned by us or licensed to us and are protected by intellectual property laws.
You may not copy, reproduce, modify, distribute, sell, imitate, scrape, frame, upload, use in advertising, or commercially exploit any TRAINTORQUIX content without our prior written permission.
You must not use the TRAINTORQUIX name, logo, or product images in a way that suggests authorization, partnership, endorsement, resale rights, or affiliation unless we have agreed in writing.

22. No Unauthorized Resale

Our products are intended for end customers unless we expressly approve wholesale, distribution, or resale arrangements in writing. We reserve the right to reject or cancel orders that appear to be placed for unauthorized resale, marketplace arbitrage, fraud, or policy abuse.

23. Made in USA and Origin Claims

Unless we expressly state otherwise in writing on the product page or packaging, TRAINTORQUIX products should not be assumed to be made in the United States. Any country-of-origin, manufacturing, assembly, or sourcing claims must be based on the specific product information provided.
Customers, resellers, affiliates, and advertisers must not make false or unsupported origin claims about TRAINTORQUIX products.

24. Privacy

Our collection and use of personal information is described in our Privacy Policy. By using the website or placing an order, you acknowledge that your personal information may be used to process orders, payments, shipping, customer service, fraud prevention, legal compliance, and marketing where permitted.
If you are located in a U.S. state with specific privacy rights, such as California, Colorado, Connecticut, Utah, Virginia, or other states with privacy laws, please review our Privacy Policy for information about your rights and how to contact us.

25. Third-Party Services and Links

Our website may use third-party services such as payment processors, shipping carriers, analytics providers, advertising tools, marketplace integrations, review platforms, and website plugins. We are not responsible for third-party websites, services, policies, delays, outages, errors, or actions.
Links to third-party websites are provided for convenience only and do not mean we endorse or control those websites.

26. Marketplace Sales

TRAINTORQUIX products may also be sold through marketplaces such as Amazon, Walmart, eBay, Etsy, TikTok Shop, or other platforms. If you purchase through a marketplace, the marketplace terms, return process, payment rules, dispute process, and customer service procedures may also apply.
Where marketplace rules conflict with these website Terms & Conditions for a marketplace order, the marketplace rules may apply to that specific order to the extent required by the marketplace.

27. Prohibited Transactions and Export Restrictions

We may refuse, cancel, or refund orders where we believe fulfillment would violate sanctions, export controls, import restrictions, trade laws, platform rules, payment processor requirements, or other legal obligations.
You agree not to purchase, export, re-export, transfer, or use products in violation of applicable U.S., UK, EU, or international trade laws.

28. Disclaimers

The website and products are provided on an “as available” basis, subject to these Terms & Conditions and applicable law. We do not guarantee that the website will always be available, uninterrupted, secure, error-free, or free from viruses or harmful components.
Product results may vary depending on user condition, technique, consistency, fitness level, health, diet, training program, and safe use. We do not guarantee any specific fitness, health, strength, weight loss, rehabilitation, or performance outcome.

29. Limitation of Liability

To the fullest extent permitted by law, TRAINTORQUIX, ZAID & IBRAHIM LIMITED, and their directors, employees, contractors, suppliers, agents, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of business, loss of data, loss of goodwill, personal training losses, or business interruption.
To the fullest extent permitted by law, our total liability for any claim related to a product, order, website use, or these Terms & Conditions will not exceed the amount you paid for the specific product or order giving rise to the claim.
Nothing in these Terms & Conditions excludes liability that cannot be excluded by law, including liability for fraud, intentional misconduct, or personal injury where such exclusion is prohibited by applicable law.

30. Indemnification

You agree to indemnify and hold harmless TRAINTORQUIX, ZAID & IBRAHIM LIMITED, and their directors, employees, contractors, suppliers, agents, service providers, and affiliates from claims, damages, losses, liabilities, costs, and expenses arising from your misuse of the website, misuse of products, breach of these Terms & Conditions, violation of law, infringement of third-party rights, or unauthorized resale or marketing activity.

31. Force Majeure

We will not be responsible for failure or delay caused by events outside our reasonable control, including carrier delays, customs delays, strikes, labor disputes, supply chain disruption, manufacturer delays, natural disasters, severe weather, war, terrorism, cyber incidents, pandemic, epidemic, government action, power failure, payment processor outages, marketplace outages, or internet service disruption.

32. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of England and Wales, except where mandatory consumer protection laws in your U.S. state or country require otherwise.
If you are a U.S. consumer, you may have non-waivable rights under the laws of your state. Nothing in these Terms & Conditions is intended to remove rights that cannot legally be excluded, restricted, or waived.
Before starting legal proceedings, you agree to contact us first and give us a reasonable opportunity to resolve the issue informally.

33. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on the website with a revised “Last updated” date. Changes apply to future use of the website and future orders, unless the law requires otherwise.

34. Severability

If any part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining parts will continue in full force and effect.

35. No Waiver

If we delay or fail to enforce any part of these Terms & Conditions, this does not mean we waive our right to enforce it later.

36. Contact Us

For order questions, returns, shipping enquiries, product issues, or questions about these Terms & Conditions, please contact us:
Email: info@traintorquix.com
Support: support@traintorquix.com
Business: ZAID & IBRAHIM LIMITED, 77 Cromwell Drive, Slough, Berkshire, SL1 3NF, United Kingdom