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Delivery Policy

1. Overview

This Delivery Policy explains how TRAINTORQUIX processes, ships and delivers orders placed through our website. We aim to deliver all orders safely, efficiently and with clear tracking information.
TRAINTORQUIX is operated by ZAID & IBRAHIM LIMITED, a company registered in England and Wales. Although our company is UK-registered, this policy is written for customers in the United States and for customers worldwide.

2. Order Processing

· Orders are usually processed within 1 to 2 business days after payment is confirmed.
· Business days are Monday to Friday, excluding public holidays and courier holidays.
· Orders placed after the daily cut-off time, during weekends or on public holidays may be processed on the next business day.
· You will receive an order confirmation email after placing your order.
· You will receive a shipping confirmation email with tracking details once your order has been dispatched.

3. Shipping Coverage

TRAINTORQUIX ships to customers throughout the United States and to most countries worldwide, subject to courier availability, product restrictions, local import rules and checkout eligibility.
If we are unable to deliver to your location after your order is placed, we will contact you and either offer an alternative delivery option or issue a refund for the affected order.

4. Shipping Methods and Estimated Delivery Times

Delivery times are estimates only and begin from the date of dispatch, not the date the order is placed. Actual delivery times may vary due to courier delays, customs clearance, weather, peak seasons, security checks or events outside our control.

Destination	Standard Shipping	Express Shipping
USA, Continental 48 States	3 to 7 business days	1 to 3 business days
Alaska, Hawaii and U.S. Territories	5 to 10 business days	2 to 5 business days
Canada	5 to 10 business days	3 to 6 business days
United Kingdom and Europe	5 to 12 business days	3 to 7 business days
Australia and New Zealand	7 to 15 business days	4 to 8 business days
Rest of the World	7 to 20 business days	4 to 10 business days

5. Shipping Charges

Shipping charges are calculated at checkout based on the delivery address, product size, product weight, shipping method and courier availability.
· Free standard shipping may be offered within the United States on qualifying orders over $100, where advertised on the website.
· International shipping charges are calculated at checkout unless a specific promotion is displayed.
· Oversized, heavy or bulky products may carry additional shipping charges.
· Any applicable shipping charge will be shown before you complete payment.

6. Couriers and Fulfilment Partners

We may use trusted carriers and fulfilment partners including, but not limited to, USPS, UPS, FedEx, DHL, Royal Mail and other local or international courier networks.
The courier is selected based on your location, product type, order size and service availability. Some orders may be shipped in more than one package or from more than one warehouse.

7. Tracking

· Tracking information will normally be provided by email within 24 hours of dispatch.
· Tracking updates may take time to appear after the courier receives the package.
· For multi-package orders, you may receive more than one tracking number.
· Larger or high-value orders may require a signature on delivery.

8. Customs, Duties and Import Taxes

For international orders outside the United States, the customer is responsible for any customs duties, import taxes, brokerage fees, handling charges or local government charges that may apply in the destination country.
These charges are not controlled by TRAINTORQUIX and may not be included in the product price or shipping charge unless clearly stated at checkout. If you refuse to pay customs or import charges and the package is returned to us, we may deduct return shipping costs, courier charges and any non-refundable fees from your refund.

9. Delivery Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout. This includes apartment numbers, unit numbers, ZIP or postal codes, phone numbers and any delivery instructions required by the courier.
If an order is delayed, lost, returned or misdelivered because the address provided was incorrect or incomplete, TRAINTORQUIX will not be responsible for replacement shipping costs or courier charges.

10. PO Boxes, APO/FPO and Restricted Addresses

Some products, couriers or delivery services may not be available for PO Boxes, APO/FPO addresses, freight forwarders, parcel lockers, hotels, temporary addresses or remote regions. If an address is not eligible for delivery, we may contact you for an alternative address or cancel and refund the order.

11. Missed Deliveries and Returned Packages

If a courier attempts delivery and no one is available, the courier may leave a delivery notice, attempt redelivery, place the package in a safe location, deliver it to a collection point or return it to us.
If a package is returned because it was refused, unclaimed, undeliverable or because the delivery address was incorrect, we may deduct original shipping costs, return shipping costs and any courier fees from the refund where permitted by law.

12. Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please check the tracking information first and contact the courier where appropriate. If the issue remains unresolved, contact us with your order number and tracking number.
We may need to open an investigation with the courier before issuing a replacement or refund. Courier investigations can take several business days and may vary by country and courier service.

13. Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number, photos of the outer packaging, photos of the damaged product and any courier notes. Please keep the original packaging until the issue is resolved, as the courier may require it for inspection.

14. Order Changes and Cancellations Before Dispatch

If you need to change or cancel an order, contact us as soon as possible. We will try to assist where possible, but we cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.

15. Split Shipments

Some orders may be delivered in separate shipments. This may happen when items are shipped from different warehouses, when products have different availability dates or when couriers require separate packaging for safety or size reasons.

16. Delivery Restrictions

We reserve the right to refuse, cancel or restrict delivery to certain regions, countries or addresses where courier service is unavailable, where local laws restrict the product, where sanctions apply or where fraud prevention checks cannot be completed.

17. Force Majeure

TRAINTORQUIX will not be responsible for delivery delays or failure to deliver caused by events outside our reasonable control, including customs delays, courier disruption, severe weather, natural disasters, strikes, transport interruptions, public holidays, pandemics, government action, security checks or other unexpected events.