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Privacy Policy

1. Who We Are

TRAINTORQUIX is a brand owned by ZAID & IBRAHIM LIMITED. This Privacy Policy applies to customers in the United States and worldwide.

2. Information We Collect

We collect contact details, billing and shipping addresses, account information, order history, IP address, device information, browser data, cookies, customer support communications and marketing preferences.

3. How We Use Your Information

We use your information to process orders, provide customer support, fulfil warranties, prevent fraud, improve our website, send marketing communications where permitted and comply with legal obligations.

4. Payment Information

Payments are securely processed by trusted third-party providers. We do not store complete payment card details.

5. Cookies & Tracking

We use essential, analytics and advertising cookies. Technologies may include Google Analytics 4, Google Ads, Meta (Facebook) Pixel and similar services where enabled. Cookie preferences can be managed through your browser or cookie banner.

6. Email & SMS Marketing

If you subscribe, we may send promotional emails or SMS messages. You may unsubscribe at any time.

7. Sharing Information

We share information only with payment processors, shipping carriers, website hosting providers, analytics providers, fraud prevention partners and professional advisers when necessary.

8. International Data Transfers

Your information may be processed outside your country of residence using appropriate safeguards where required by applicable law.

9. Data Retention

Information is retained only for as long as reasonably necessary for legal, accounting, warranty and operational purposes.

10. Your Privacy Rights

Depending on where you live, you may request access, correction, deletion, restriction, portability or objection to processing of your personal information.

11. California Privacy Rights

California residents may have rights under the CCPA/CPRA, including the right to know, delete, correct and opt out of the sale or sharing of personal information. TRAINTORQUIX does not sell personal information for monetary value.