Warranty Policy

1. Warranty Period

Unless a product page states a different warranty period, eligible TRAINTORQUIX products are covered by a 12-month limited warranty from the original date of purchase.
· The warranty applies only to the original purchaser.
· Proof of purchase is required for all warranty claims.
· The warranty is not transferable unless required by applicable law.
· Replacement products or parts do not restart the warranty period unless we confirm this in writing.

2. What This Warranty Covers

This limited warranty covers defects in materials or workmanship that appear under normal and intended use during the warranty period.
· Manufacturing defects in materials or workmanship.
· Structural defects that are not caused by misuse or accidental damage.
· Faulty resistance mechanisms, springs, hydraulics, handles, connectors or similar components where applicable.
· Broken or malfunctioning components caused by poor manufacturing.
· Product failures that occur despite normal use, correct assembly and proper storage.

3. What This Warranty Does Not Cover

This warranty does not cover damage, deterioration or faults caused by matters outside normal manufacturing responsibility.
· Normal wear and tear, including foam grips, handles, labels, paint, surface marks, scratches, fading or cosmetic damage.
· Damage caused by misuse, abuse, neglect, overloading, improper handling or use outside product instructions.
· Damage caused by incorrect assembly, incorrect adjustment, incorrect installation or failure to follow product guidance.
· Use outside stated resistance levels, weight limits, size limits or safety limits.
· Commercial, gym, institutional, rental, professional or high-frequency use unless the product page specifically states that commercial use is covered.
· Accidental damage, impact damage, water damage, moisture damage, fire damage, heat damage or damage caused by pets or children.
· Unauthorised repair, modification, disassembly or alteration of the product.
· Products purchased from unauthorised sellers, marketplace sellers not approved by TRAINTORQUIX, liquidation channels or second-hand sellers.
· Lost, stolen or discarded products.
· Damage caused by improper storage, outdoor exposure, extreme temperatures or unsuitable cleaning products.

4. Fitness Equipment Safety Disclaimer

Fitness and sports products must be used responsibly. Customers should read all product instructions, warnings and safety information before use. Consult a qualified medical professional before starting any fitness programme, especially if you have a medical condition, injury or other health concern. TRAINTORQUIX is not responsible for injury caused by improper use, excessive force, unsafe exercise technique or failure to follow instructions.

5. Warranty Claim Process

To submit a warranty claim, contact us before returning any product. Unauthorised returns may be rejected or delayed.
· Email us at info@traintorquix.com or support@traintorquix.com.
· Include your order number, full name, delivery address and contact details.
· Describe the issue clearly and explain when it first occurred.
· Attach clear photographs or videos showing the defect.
· Provide proof of purchase, such as an invoice, receipt or order confirmation.
We aim to review warranty claims within 3-5 business days after receiving the required information. Complex claims may take longer if additional inspection or supplier review is needed.

6. Warranty Remedies

If we approve your warranty claim, we may offer one or more of the following remedies at our discretion, subject to applicable law:
· Replacement part or component.
· Replacement product of the same model, where available.
· Comparable replacement product if the original product is discontinued.
· Repair guidance or support where appropriate.
· Refund of the purchase price where repair or replacement is not reasonably possible.
A replacement product may be new, equivalent or refurbished where legally permitted and suitable for the claim.

7. Shipping Costs for Warranty Claims

For approved warranty claims, TRAINTORQUIX will cover the cost of shipping replacement parts or replacement products to the customer where reasonable and where the destination is supported by our delivery partners.
· Customers may be responsible for returning the defective product for inspection, depending on the situation.
· If we request the item back, we will provide instructions before return shipment.
· International customers may be responsible for customs duties, import taxes, brokerage fees or local charges unless the law requires otherwise.
· We are not responsible for delays caused by customs clearance, carrier disruption or incorrect address details.

8. International Customers

This warranty is available to eligible customers in the United States and to customers worldwide where our products are legally sold and supported. Warranty service may vary by country due to product availability, shipping restrictions, customs requirements, local law and carrier coverage.
If a replacement product or part cannot be shipped to your location, we may offer an alternative remedy where reasonable and legally permitted.

9. Product Registration

Product registration may be offered for some products to help speed up future support. Registration is optional unless the product page states otherwise. Failure to register does not remove your legal consumer rights, but proof of purchase will still be required.

10. Replacement Parts Availability

Replacement parts may be available for selected products. Availability depends on product type, supplier stock and product lifecycle. We do not guarantee long-term availability of every part for discontinued products.

11. No-Fault or Goodwill Support

In some cases, TRAINTORQUIX may offer goodwill support even where the issue is not covered by warranty. Any goodwill repair, discount, replacement or support does not create a legal obligation to provide the same support in other cases.

12. Relationship with Return & Refund Policy

This Warranty Policy is separate from our Return & Refund Policy. A return requested shortly after delivery may be handled under the Return & Refund Policy, while a defect discovered later during normal use may be handled under this Warranty Policy.

13. Consumer Rights

This warranty gives you specific limited warranty protection. It does not replace, reduce or remove any mandatory consumer rights you may have under applicable law.
· United States customers may have rights under federal and state consumer protection laws.
· UK customers may have rights under the Consumer Rights Act 2015 and related laws.
· EU customers may have legal guarantee rights under applicable EU and local consumer laws.
· Canadian and Australian customers may have rights under applicable consumer protection legislation.
· Customers in other countries may have rights under their local laws.

14. Disclaimer of Implied Warranties

To the fullest extent permitted by applicable law, any implied warranties, including implied warranties of merchantability or fitness for a particular purpose, are limited to the duration of the written warranty period stated in this policy. Some jurisdictions do not allow limits on implied warranties, so this limitation may not apply to you.

15. Limitation of Liability

To the fullest extent permitted by law, TRAINTORQUIX will not be liable for indirect, incidental, special, punitive or consequential damages, including injury, loss of use, loss of income, loss of profits, business interruption, replacement labour costs or other losses arising from product use, product failure or warranty service. Our liability is limited to repair, replacement or refund as described in this policy, unless applicable law requires otherwise.

16. Force Majeure

TRAINTORQUIX is not responsible for delay or failure to perform warranty obligations caused by circumstances outside our reasonable control, including carrier delays, customs delays, natural disasters, labour disruption, supplier disruption, war, government restrictions, pandemics, cyber incidents or other events beyond our control.

17. Fraud Prevention

We reserve the right to reject warranty claims that appear fraudulent, abusive, altered, incomplete, unsupported by evidence or inconsistent with the product condition. We may request additional evidence, product return or inspection before approving a claim.

18. Contact Information

Warranty requests and product support enquiries should be sent to:
· Email: info@traintorquix.com
· Support Email: support@traintorquix.com
· Business: ZAID & IBRAHIM LIMITED
· Brand: TRAINTORQUIX

19. Policy Updates

We may update this Warranty Policy from time to time. The version published on our website at the time of your purchase will generally apply to that purchase, unless a later version gives you more favourable protection or applicable law requires otherwise.